1. Return and Refund Policy

Last Updated: September 24, 2026

At KIVCOD, we want you to be satisfied with your purchase. If your order does not meet your expectations, we offer a 30-day return and exchange period for eligible items.

30-Day Returns

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return or exchange, the item must generally:

• Be unused and in its original condition.
• Be in the original packaging, where applicable.
• Include all original accessories, parts, and documentation, where applicable.
• Not have been damaged, altered, washed, or misused after delivery.

Certain products may be subject to additional return restrictions where required by applicable law or where the nature of the product makes a return unsuitable.

Free Returns

For eligible returns and exchanges requested within the 30-day return period, KIVCOD will cover the return shipping cost.

Please contact us before sending any item back. We will provide return instructions and, where applicable, the appropriate return shipping arrangements.

Please do not send products to the sender address shown on your package unless instructed by our customer service team.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if:

• You received a damaged item.
• You received a defective item.
• You received the wrong product.
• Your order is missing an item.

To help us resolve the issue efficiently, please provide your order number and clear photographs or other relevant information showing the issue.

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate resolution depending on the circumstances.

Exchanges

Eligible items may be exchanged within 30 days of delivery.

If the requested replacement is unavailable, we may provide a refund or another appropriate solution.

Refunds

Once your returned item is received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refunded funds to your account. Processing times may vary depending on your payment provider. Shopify notes that, after a refund is initiated through Shopify Payments, the customer's bank may take additional time to deliver the funds.

Non-Returnable Items

Certain items may not be eligible for return where required by law or due to their nature. Any such restrictions will be identified on the relevant product page whenever applicable.

How to Request a Return or Exchange

Please email us at:

suzannegalilea4440@outlook.com

Please include:

Subject: Return or Exchange Request
Order Number:
Reason for Return:
Photos, if applicable:

Our customer service team will review your request and provide the next steps.

Return Address

Returns should only be sent to the address provided by our customer service team:

[INSERT ACTUAL RETURN ADDRESS]

Please do not return merchandise to an address obtained from a shipping label or other source unless specifically instructed by KIVCOD.