Shipping policy

Last Updated: September 24, 2026

At KIVCOD, we aim to provide clear and transparent information about order processing and delivery.

Estimated Delivery Time

Our estimated delivery time is:

20–40 business days

This is an estimated delivery window and is not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Order Processing

Orders are prepared for shipment after payment has been successfully confirmed.

Because delivery time can vary depending on the destination and fulfillment arrangements, customers should allow the full estimated delivery window before considering an order delayed.

Tracking Information

When tracking information is available, it may be provided by email or through the order information associated with your purchase.

Tracking information may take some time to become active after shipment.

Customs, Duties, and Import Fees

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country and local regulations.

Unless otherwise stated at checkout, customers may be responsible for applicable customs duties, taxes, or import-related charges.

Shopify specifically advises merchants to disclose when import fees or customs charges may apply, particularly where goods are shipped from another country.

Shipping Delays

Delivery may occasionally be delayed due to circumstances such as:

• Severe weather.
• Carrier disruptions.
• Customs inspections or clearance procedures.
• Holidays and peak shipping periods.
• Incorrect or incomplete delivery information.
• Events outside our reasonable control.

If there is a significant change or delay affecting your order, we will make reasonable efforts to provide updated information when available.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, please contact us at:

suzannegalilea4440@outlook.com

We will review the situation and determine the available options.

Lost or Damaged Packages

If your package appears to have been lost, damaged, or delivered incorrectly, please contact us promptly with your order number and relevant tracking or delivery information.

We will work with the appropriate shipping or fulfillment provider to investigate the issue.

Contact

For shipping questions:

Email: suzannegalilea4440@outlook.com
Website: https://kivcod.shop